for FAMEsolutely / Lucky Shining Star Group Co. LTD

Last updated: 1st of December 2025

This Refund & Payment Policy (“Policy”) explains how payments, deposits, cancellations, and refunds are handled for all services provided by Lucky Shining Star Group Co. LTD (“Agency”, “we”, “us”).

By purchasing or booking any service, you agree to this Policy.

1. Payment Terms

1.1. Upfront Payment / Deposits

All services require full upfront payment or a non-refundable deposit, depending on the service type.
The required deposit or full payment amount will be specified in your proposal, invoice, or Service Agreement.

1.2. Non-Payment

Work will not begin until payment or deposit is received.
Delayed payment may postpone deadlines or project delivery.

2. Refund Policy

2.1. Non-Refundable Services

Due to the nature of creative, consulting, digital, and marketing services, all deposits and payments are non-refundable. This includes but is not limited to:

branding packages
social media management
consulting sessions
strategy development
creative production
website builds
booking engine setup
digital content creation

Once work has started — including research, planning, design, or communication — payments are strictly non-refundable.

2.2. Client Cancellation

If you choose to cancel the project for any reason:

all paid amounts remain non-refundable,
no partial refunds will be issued,
the Agency is not required to deliver unfinished work.

2.3. Agency Cancellation

If the Agency must cancel a project due to circumstances on our side:

a partial or full refund may be offered at our discretion,
except in cases of force majeure or client misconduct.

3. Revisions & Scope

3.1. Included Revisions

Any included revisions will be clearly stated in your Service Agreement or proposal.

3.2. Additional Revisions / Out-of-Scope Work

Work outside the original agreed scope will be billed at the Agency’s standard hourly or project rate.
The Agency reserves the right to decline additional work not included in the initial agreement.